Help! I Forgot My Apple Password

December 15, 2014 at 9:09 am (1Password, Apple, Applications, How-to, iPhone/iPod Touch, security) (, , )

Back in the old days when I worked at Apple, there was hardly a day that went by when we didn’t get at least one person at the Genius Bar who had forgotten their Apple ID or Password.  They would frequently swear up one side and down the other that they knew what it was, it had always been that, and Apple was just wrong.  Uh-huh.  Right.  But, things happen, and sometimes it happens to the best of us.  Like my dad.  He is a pharmacist, one of the most intelligent men I’ve ever known.  But, bless his heart, he is not the most tech-savvy guy around.  Don’t get me wrong, he tries.  Oh, how he tries.  But, as much as I’ve tried to gently guide him and help him, I still end up going over about once a week to provide a little tech support (usually just to reset the router).

Not long ago, I was doing some routine upgrades when the box popped up for the Apple ID and Password.  I entered it, and immediately was informed that I was mistaken.  Frowning, I thought I must have entered it wrong.  I re-entered it, and got the ‘no dice’ message again.  “Dad”, I called out over the balcony, “have you changed your Apple Password without telling me?”.  He responded that he had not, so I opened my all-around favorite app, 1Password (I know, you’re shocked). I pulled up Pop’s info, only to find that the password listed was the same one I’d tried without success.  So, at this point, what to do?

There are a couple of things that one can do in this instance.  You can always contact Apple support.  This might be best for folks who are not tech-savvy.  Had I not been around and available, I would have sent Pop this route.  To get in touch with Apple’s support team for Apple ID issues, you can use this link:  https://getsupport.apple.com/Issues.do
You click a selection to let them know if your issue with your Apple ID is related to iTunes, iCloud, or “other”, where “other” includes Apple ID and password issues, as well as issues related to your security questions, game center, face time, messages, and more. When you select your issue, you’ll then be given a choice to schedule a call with Apple support.  You can call them or they will call you.  This cuts down on a long hold time for you.  A schedule is displayed, and you choose your preferred time, in fifteen minute intervals.  For instance, if I wanted to call this morning, it shows me that there are 6 appointments available between 9:45am and 11:15am.  I select the one I want, enter my contact information, then sit back and wait for them to call me.  You can call them as well, but during times of high call volume, you might have to hold for a bit.  Letting them call you is definitely the easier option.

If you have an iDevice (iPhone or iPad), you can easily recover or reset your account information.  Simply open the Settings app, then scroll to iCloud and tap it. At the top of the iCloud settings, you’ll see your name and email address.  Tap on the email address.  A box will appear for you to enter your password.  Underneath the box, tap on the blue text that says “Forgot Apple ID or Password?”  You will then have two choices:  If you don’t remember your Apple ID, tap the blue text that says “Forgot your Apple ID?”  Boxes will pop up for you to enter your name and email address to recover your Apple ID.  If you know your Apple ID but don’t remember your password, enter your email address then click “Next”. Then tap whether you want to reset your password by email or by answering your security questions. After that, you should be able to reset your password and log in to your account as usual. 

My Apple ID

You can reset your password from the “My Apple ID” site using your web browser.  Under the blue “Manage Your Apple ID” link on the right side of the page, click on the option to “Reset Your Password”.  You will have to enter your email address and correctly answer the security questions to complete the process and have your password reset. 

There is a little-known secret that allows you use your web browser to search multiple email addresses to try to find an Apple ID that you may have forgotten after changing your email from one account to another. Go to Apple’s iForgot site, enter your name, your current email address, and up to three former email addresses.  Answer the security questions to verify that you are really you. This should be enough to find your Apple ID.  You can follow the other steps to reset your password if needed.  Now you can log in as usual. 

Once you recover your Apple ID and password, please put the information into your 1Password app.  If you aren’t using it yet, there’s no better time to start.  Check it out at their 1Password website. Start using 1Password and have all your user names, passwords, login info, secure notes, and more right at your fingertips.  Best of all, you only have to remember one password (you know you wondered where the name came from) from now on.  The app remembers the rest. It’s accessible anywhere, and syncs across all your devices. Get it now, and never have to fill out another form to recover ID and password information.  Think of all the time you’ll save! 

If you have any trouble, you can always refer back to the link to get in touch with Apple’s support team.  They will help get you back on track in no time. 

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