Help! I Forgot My Apple Password

December 15, 2014 at 9:09 am (1Password, Apple, Applications, How-to, iPhone/iPod Touch, security) (, , )

Back in the old days when I worked at Apple, there was hardly a day that went by when we didn’t get at least one person at the Genius Bar who had forgotten their Apple ID or Password.  They would frequently swear up one side and down the other that they knew what it was, it had always been that, and Apple was just wrong.  Uh-huh.  Right.  But, things happen, and sometimes it happens to the best of us.  Like my dad.  He is a pharmacist, one of the most intelligent men I’ve ever known.  But, bless his heart, he is not the most tech-savvy guy around.  Don’t get me wrong, he tries.  Oh, how he tries.  But, as much as I’ve tried to gently guide him and help him, I still end up going over about once a week to provide a little tech support (usually just to reset the router).

Not long ago, I was doing some routine upgrades when the box popped up for the Apple ID and Password.  I entered it, and immediately was informed that I was mistaken.  Frowning, I thought I must have entered it wrong.  I re-entered it, and got the ‘no dice’ message again.  “Dad”, I called out over the balcony, “have you changed your Apple Password without telling me?”.  He responded that he had not, so I opened my all-around favorite app, 1Password (I know, you’re shocked). I pulled up Pop’s info, only to find that the password listed was the same one I’d tried without success.  So, at this point, what to do?

There are a couple of things that one can do in this instance.  You can always contact Apple support.  This might be best for folks who are not tech-savvy.  Had I not been around and available, I would have sent Pop this route.  To get in touch with Apple’s support team for Apple ID issues, you can use this link:  https://getsupport.apple.com/Issues.do
You click a selection to let them know if your issue with your Apple ID is related to iTunes, iCloud, or “other”, where “other” includes Apple ID and password issues, as well as issues related to your security questions, game center, face time, messages, and more. When you select your issue, you’ll then be given a choice to schedule a call with Apple support.  You can call them or they will call you.  This cuts down on a long hold time for you.  A schedule is displayed, and you choose your preferred time, in fifteen minute intervals.  For instance, if I wanted to call this morning, it shows me that there are 6 appointments available between 9:45am and 11:15am.  I select the one I want, enter my contact information, then sit back and wait for them to call me.  You can call them as well, but during times of high call volume, you might have to hold for a bit.  Letting them call you is definitely the easier option.

If you have an iDevice (iPhone or iPad), you can easily recover or reset your account information.  Simply open the Settings app, then scroll to iCloud and tap it. At the top of the iCloud settings, you’ll see your name and email address.  Tap on the email address.  A box will appear for you to enter your password.  Underneath the box, tap on the blue text that says “Forgot Apple ID or Password?”  You will then have two choices:  If you don’t remember your Apple ID, tap the blue text that says “Forgot your Apple ID?”  Boxes will pop up for you to enter your name and email address to recover your Apple ID.  If you know your Apple ID but don’t remember your password, enter your email address then click “Next”. Then tap whether you want to reset your password by email or by answering your security questions. After that, you should be able to reset your password and log in to your account as usual. 

My Apple ID

You can reset your password from the “My Apple ID” site using your web browser.  Under the blue “Manage Your Apple ID” link on the right side of the page, click on the option to “Reset Your Password”.  You will have to enter your email address and correctly answer the security questions to complete the process and have your password reset. 

There is a little-known secret that allows you use your web browser to search multiple email addresses to try to find an Apple ID that you may have forgotten after changing your email from one account to another. Go to Apple’s iForgot site, enter your name, your current email address, and up to three former email addresses.  Answer the security questions to verify that you are really you. This should be enough to find your Apple ID.  You can follow the other steps to reset your password if needed.  Now you can log in as usual. 

Once you recover your Apple ID and password, please put the information into your 1Password app.  If you aren’t using it yet, there’s no better time to start.  Check it out at their 1Password website. Start using 1Password and have all your user names, passwords, login info, secure notes, and more right at your fingertips.  Best of all, you only have to remember one password (you know you wondered where the name came from) from now on.  The app remembers the rest. It’s accessible anywhere, and syncs across all your devices. Get it now, and never have to fill out another form to recover ID and password information.  Think of all the time you’ll save! 

If you have any trouble, you can always refer back to the link to get in touch with Apple’s support team.  They will help get you back on track in no time. 

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WireLurker: Yet Another iOS Malware threat that you don’t have to worry about

November 8, 2014 at 6:27 pm (Apple, Current Events, iDevices, iPhone/iPod Touch) (, , , )

Get ready to start defending your common sense practices again with regard to your iDevices.  A Computerworld magazine screams, “Panic!” regarding “Horrible Apple iOS virus; vectored via USB: WireLurker is ‘new brand of threat’”. I’m sure Chicken Little is running around somewhere with his cute little hardhat in place to protect said cute head from the fallout of the latest malware threat.  As usual, the majority of users need not worry.  

This latest malware threat is called WireLurker, a catchy name for this critter that spreads via “trojanized/repackaged OS X applications” found on a third-party Mac app store in China.  The Maiyadi App Store has nearly 500 apps that have been infected, and those infected apps have been downloaded over 350,000 times.  The app store is quite popular because it allegedly offers popular Mac apps for free.  Step right up and get your infected copy of Angry Birds, The Sims, and more. 

Remember, if it seems too good to be true, it probably is.  Saving a buck or two is just not worth it when it comes to the well-being of your iDevices, not to mention you’re cheating developers out of their hard-earned money.  What makes this malware different from others is that WireLurker can hop from an infected OS X computer to a non-jailbroken iDevice via USB. However, the user still has to trust the computer and approve the installation.  Nothing new here, kids.  As long as you don’t say, “Ok, I trust you, now let’s go ahead and continue to install and run the free version of this app that I know I should have paid for but I didn’t”, you should be ok. Is it really worth the risk to save two bucks and cheat the developer out of the money he should have gotten for making this cool app? As long as you use common sense, only download apps from the Apple store, and don’t download software from third party sites (especially in China), you should be just fine.  

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1Password App Extension Coming in iOS 8

August 6, 2014 at 9:48 am (1Password, Apple, Applications, Current Events, iDevices, iPhone/iPod Touch, Productivity) (, , , )

One of the really cool things announced at Apple’s WWCD this year was the addition of app extensions for iOS 8 (iOS is the operating system that runs our iDevices).  When you log in to an app on an iDevice, you have to do the copy and paste dance of going to 1Password (or your notes or wherever you have your login info), go back and forth between the screens a couple of times, until you submit the info and successfully log in to the app…unless you use the same password for everything, but you don’t do that, right?  Because that’s just wrong, and setting yourself up for a world of hurt.  So, the announcement about app extensions was fantastic!  Because now, you won’t have to do that do-si-do anymore.  There is a short video at 1Password’s blog where you can get a look at the coolness of it.  More info will be coming soon, but I can’t wait for this feature.  Be sure to let your favorite app developers know that you want them to use the 1Password extension with their apps. 

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Where do you keep your Passwords? No More Sticky Notes!

June 8, 2014 at 11:31 am (1Password, Apple, Applications, Current Events, iDevices, iPhone/iPod Touch, Productivity, Products, shareware) (, , , , )

I realize I’ve been hyping the fantastic 1Password app quite a bit lately.  There’s a good reason for that.  It’s the best.  If you care anything about your data, you owe it to yourself to protect it.  That means using 1Password. 

 

Friends frequently ask me what 1Password is, what it does, why they need it, and many other questions.  I’d gotten my “elevator spiel” down to about a minute or so, but I was afraid of being inconsistent, or leaving out something important, (especially with all the new features added recently), or just freezing up (it happens sometimes). But, now there is something even better. 


Now there is a real video, complete with snazzy soundtrack, that can be clicked and watched again and again. Keep watching until you realize that you cannot go another minute without the muscle that 1Password provides.   

 

Enjoy this brief video, then head on over to 1Password and pick up a copy today.  


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Apple iDevices Held for Ransom Down Under: Don’t Reuse Those Passwords, Mate

May 29, 2014 at 2:13 pm (1Password, Apple, Applications, Current Events, iDevices, iPhone/iPod Touch) (, , , )

Something interesting happened in Australia recently when Mac, iPhone, and iPad users were hacked using Apple’s Find My iPhone feature to lock devices and send ransom messages to the owners. They demanded a $50 “unlock fee” to be paid via PayPal payment from the owners. 

 

While it wasn’t immediately evident how these hackers gained access to the devices, it was soon ascertained that they obtained the information from a data breach. Because many people reuse passwords, it is likely that the hackers found people who used the same passwords for the accounts from the data breach and their Apple ID, which then allowed them control of  the iDevices. 

 

Apple made a brief statement to let people know that iCloud was not compromised.  They also advised those affected to change their passwords. They can also go to their local Apple store or call Apple Care if they need additional assistance. 

 

This reinforces the sensibility of utilizing two-step authentication whenever possible, and reminds users to never reuse the same password across accounts. It also reiterates the need to use a good password manager such as 1Password to create strong passwords for all your accounts. Until next time, be safe with those passwords folks. Friends don’t let friends reuse passwords.  


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The Heartbleed Bug, 1Password, Watchtower, and You

April 18, 2014 at 6:58 pm (1Password, Apple, Current Events, iDevices) (, , , , , )

Anyone who has spent any time with me knows that 1Password is one of my favorite applications.  It ranks right up there with Evernote, TextExpander, and Dropbox for must-have, can’t live without applications for Mac and iDevices alike (and even Android and Windows folks are covered).  1Password has long been my go-to app for password management, secure note storage, software license info, and general account and login information. It even helps me complete online orders quickly, easily, and securely. 

 

Heartbleed logo

 There was a new bug discovered recently called Heartbleed.  This bug is of the electronic variety, not the pesky outdoor variety…although both have the potential to be particularly troublesome.  The Heartbleed bug affects most all of us in one way or another.  It has been shown to be a serious vulnerability with SSL encryption, which is used to provide security over the internet for many applications such as instant messaging, web applications, email, and some virtual private networks (VPNs). SSL is the ’s’ in https, or to break it down a little more, it is what usually keeps your information secure and is shown by the little padlock icon in your browser’s address bar.  Without getting too technical, the Heartbleed bug essentially allows the bad guys to access what the user thought was their secure data, such as account user names, passwords, and possibly even the actual content. 

 

In order to fix it and recover, the owners of the services and the service providers must patch the vulnerabilities and distribute new versions that clients will implement generally by upgrading their software. Additionally, users should change their passwords, 

 

Most everyone is affected in some way, largely because of the widespread popularity of OpenSSL. In addition to being used by many social networking sites, blogging sites, ecommerce sites, and even some government sites, OpenSSL is also used for mail and chat servers, and VPNs (virtual private networks). It is very difficult to detect because the bug leaves no trace of abnormalities in the user logs. 


Dave Teare, co-founder of AgileBits, and developer of the aforementioned awesome password management software, 1Password, released a newsletter to users to inform them of the Heartbleed bug, and to let them know how 1Password can help them defend themselves. 

 

1Password was not affected by Heartbleed because it uses a different type of encryption. The data within 1Password is completely safe.  However, you will need to change your password for any websites that were affected.   

 

1P logo

 1Password makes it incredibly easy to change your passwords. They have a terrific feature that enables you to do something called a security audit. With a click of a button, it tells you which of your passwords are weak, which are duplicates (bad!), and which are older (6-12 months, 1-3 years, 3+ years) which is especially good if you use time sensitive passwords or work somewhere that requires they be changed monthly or quarterly.  I could never keep up with the timing on those when I worked at Apple, and it never failed that I would have to change my password at the most inconvenient time.   

 

One of the most common questions after Heartbleed was publicized was, “Which passwords do I need to change?” but part of the problem was that folks didn’t know whether a particular site had patched (or fixed) their vulnerability without going to every single website for which they had an account.  Talk about a huge time suck.  I could have spent a few days just checking websites.  Then, I would have had to note which sites were fixed, and which sites I needed to follow up with if they had not been patched.  Surely there was an easier way, right?  Yep, and the wonderful folks at 1Password helped us with that. 

 

Watchtower

 Enter 1Password Watchtower. Talk about slick!  I am so loving this new feature.  It will let you know the status of the websites affected by Heartbleed.   For example, it will let you know if you need to avoid the site until it is fixed, if it has been fixed and you need to change your password (see example screen grab), or if it was never vulnerable and therefore not affected, so you don’t have to change your password for that particular site.   The danger of reusing passwords (using the same password for multiple sites) is because if you use a password on a site that was vulnerable, the bad guys could have accessed your user name and password.  Then they could go to a site that wasn’t vulnerable on its own, but they didn’t need it to be vulnerable, because you had already handed them your user name and password on one of the other sites. Does that help to better explain why it’s such a bad idea to use the same user name and password for everything?  Here is more information on the new Watchtower service.  


Cult of Mac published a very helpful article  that walks one through the process of resetting affected passwords quickly and easily.  They have also listed links to the password reset page of popular websites such as Facebook, Google, Amazon, Instagram, IFTTT, and many others. Using the Security Audit feature, you simply start at the top of the list and follow the step-by-step instructions to change your password.  Once you’ve finished with that website, just go to the next one on the list until you’ve finished all of them.  How much time it takes will obviously vary depending on how many passwords you need to change, but it really is a fairly quick and painless process.  Plus, it should go without saying that now you will have peace of mind that your login information is safe again. 

If you don’t already have it, pick up 1Password today and get started on your path to a safer online experience.  Then, next time your friends are freaking out because “ACME Data” got breached, you can say, “Meh, I have 1Password. Not worried.” and keep on watching your videos.


For more information about Heartbleed, 1Password, and Watchtower, head over to 1Password’s website.  Their terrific blog has all the latest information about things that would be rocking your world in a bad way, were it not for 1Password keeping things in balance.  Cheers!


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Cool Stuff that Siri can do for You

June 12, 2013 at 12:48 pm (Apple, How-to, iDevices, iPhone/iPod Touch, Productivity) (, , , , )

You may already be a seasoned professional when it comes to using Siri, but there are always more goodies you can add to your bag of tricks. When Siri first became available on the iPhone, one of the first things I asked was “What can you do for me?” and Siri tossed up a handful of suggestions. Back then, they were fairly simple things like calling people, sending texts, and setting reminders. Siri has evolved in the nearly two years that we have been using her assistance. There are a lot more things you can outsource Siri to do for you now. 

Here are just a few:

Say/Ask This:                                          To Do This:

Call (Mike / my brother)               Call a person (by name or relationship)

Launch ‘Facebook’                        Launch (app of choice)

Tell Malissa I’m on my way           Sends text to (person) with your message

Set up a meeting at 9am              Adds a meeting onto your schedule

Did the Broncos win today?         Checks and reports team scores 

Give me directions to Selmer       Gives directions to any named place

Tweet a message                          Tweets a message to post to Twitte

What movies are playing?            Tells what movies are playing nearby

Play brandi carlile                          Plays (singer) or (playlist) that you request

Remind me to pay bills                 Sets a reminder based on your request

Email Nik about the trip                 Sends email to (person) about (subject)

What’s today’s weather?                Tells you the weather forecast 

What’s apple’s stock price             Tells you company’s stock price

Wake me tomorrow at 9am           Sets an alarm for 9am 

What’s Nancy’s address?               Gets (person’s) address

Note that i need to buy milk          Adds a note to buy milk

Search the web for xxx                  Searches web for (chosen topic)

Define (word)                                  Looks up and gives definition of (word)

Find a good Sushi place                Lists nearby Sushi (or other) restaurants

In addition to the above commands, you can also have Siri help with punctuation and a few emoticons (oh, come on. You knew it was only a matter of time). 😉  Speaking punctuation such as “new paragraph”,  “new line”, “cap”, “period”, “full stop”,  or “(other desired punctuation mark)”,  will get the desired results most of the time.  Some emoticons  work, such as “smiley” or “smiley face”, “frowny” or “frowny face”,  and “wink face”. 

There is occasionally a glitch if Siri doesn’t understand you.  Get some practice by speaking normally, being sure to enunciate your words properly.  The more you use it, the more accurate your results will be.

Most of those listed above are, believe it or not, fairly basic uses of Siri.  She has evolved quite a bit in the past couple of years.  Some of the even more impressive tasks Siri can help you manage now include the following:  search other web browsers (Bing, Yahoo, Wikipedia) for information; update your social network status on Facebook, Twitter, or Google+ via SMS (must set up ahead of time);  see and set calendar appointments for a certain day;  tell you what actors were in a particular movie; set or delete alarms; list flight times;  restart springboard/finder;  and more.  Calculations and other “fact-type” questions are searched using Wolfram Alpha. It is also integrated with Remember the Milk and other applications, to make those apps even easier to use. 

Many folks are aware that Siri also has some nifty little Easter Eggs, as well as a rather wicked (programmed) sense of humor.  There are at least a few blogs dedicated to these chuckle-inducing experiences, along with some dedicated to funny “oops” moments when a word is misspelled or misunderstood, yielding some unpredictable and often hilarious results. 

I tried a few questions early on, several of them the same that many others have also tossed at our able silicon-based assistant. Just a few samples:

Siri StarWars 2

Q:  “What can you tell me about ‘Star Wars (1977)’?”  
A:   “It’s about a couple of really nice robots who get mixed up in a silly intergalactic war”.  

Q:  “Define supercalifragilisticexpialidocious”  
A:   “The sound of that is something quite atrocious”.

Q:  “Who is on first?”
A:   “Correct. Who is on first.”  

 Q:  “What is the meaning of life?” 
 A:  “All evidence to date points to chocolate” (“42” is another hilarious answer).

These are just the tip of the iceberg regarding things that Siri can help you do these days.  I suspect that with iOS 7, that list will increase exponentially. I love having Siri help me make quick work of my tasks.  That gives me that much more time to spend on things that are really important.  Those are just a few that I’ve asked, and I’ve heard of or read many dozens more.  I’m glad the programmers made it a bit humorous. It makes me think they thought even more of their end user. 

What are your favorite things about Siri?  Have you had any humorous interactions with her? What would you like to see in iOS 7?  Let me know in the comments.   

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Tips and Tricks: Some (Slightly Snarky) Google Help

December 23, 2012 at 12:40 am (Apple, Applications, How-to, Humor) (, , , )

Most of you guys know what it’s like to have family members always calling you with mundane questions about things.  They are usually along the lines of “How to I…..” or “I can’t figure out how to …..”.  Frequently, these involve their remote, computer, printer, iDevice, and so on.  They’ve obviously never heard of Google, or any other search engine since the days of AOL.  How many of you have a t-shirt (or want one) that says, “No, I will not fix your computer”? So, you know what I mean, right?

Folks always seem to call at the most inopportune times.  Do you help them with their issue, or tell them to look it up themselves?  Well, some slightly exasperated developers at Google have helped us out with this conundrum. LMGTFY to the rescue. “Let Me Google That For You” is a nifty little assistant that lets you show someone else how to use Google.  So, rather than outright telling them to look it up for themselves, you can let Google be the smart@ss and tell them to look it up for themselves. 😉 Nifty, no?

LMGTFY Stickers 1

Here’s how it works:

Go to www.lmgtfy.com.  There’s a box below the search box that says “Type a question, click a button”. Type in your query and submit. It then creates a link and the box tells you to “share the link below”. You can copy and paste it for sharing,  or shorten it or preview if you like. The resulting animation shows you typing the query into the box, shows Google’s search results, then the box says, “Was that so hard?”.  Gotta love it.

Here’s an example.  I searched for “LMGTFY”.  Here’s the results:

http://lmgtfy.com/?q=LMGTFY

Give it a shot and see what you think.  Of course, what they do once they get results is another story.  Good luck!

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Black Wednesday Sucker Punch, or RIP Steve Jobs

October 5, 2011 at 9:18 pm (Apple) (, , , , , )

IMG 0466

 

I feel like I’ve just been sucker-punched.  You know the feeling. Someone hits you in that space in your gut where it knocks the wind out of you and it takes a few seconds to catch your breath. 

 

That’s how I felt a few minutes ago when I got a text from my partner’s son, Kelly. He was offering condolences regarding the passing of Steve.  He knew I was a huge fan of Mr. Jobs, and he thought, rightly so, that I would be upset about Steve’s death. 

 

My first thoughts: Kelly was mistaken, he was just messing with me, he was drunk. Besides, I’d just been online the past hour or so, and there wasn’t a word about it. Believe me, in my circle of mostly techies, geeks, and developers, someone would know! 

 

I opened my iPad to Facebook. Bam! The first entry I saw, reading “just now”, was from Lisa Bettany, aka Mostly Lisa. Then Macgenie. Then Nik. Well, damn. Then a little snowball turned into the proverbial avalanche, and within moments , that’s all anyone was posting. I had that feeling in my stomach. I couldn’t breathe. We all knew this day was coming, but so soon? I mean, he just resigned, surely he’s got a little more time left for walks with his family. Surely. 

 

I thought back to the first Mac I’d ever seen, a Mac Plus, in 1986. It was in the newsroom of a small rag, a weekly newspaper in small-town Mississippi. Before long, I was an editor at that paper. Fast forward a few years, and I was working for Apple. Fast forward a few years later, and I’ve fulfilled a dream by attending a couple of Macworld Expos, meeting and working with some great people, and we all have something in common…the house that Steve built. 

 

A lot of folks talk about the best product Steve invented. I don’t think Steve’s greatest accomplishment was a particular product. I think it was Apple. He started something as a dream, then had the great vision to go out and make it happen. People didn’t think he could do it, or they tried to prevent it, but he succeeded. All this in just two acts at Apple. Wouldn’t there be an Act 3, when Steve was cured, when he’d defeated Cancer like he took down all his other detractors? Surely they were wrong, this was just a goof, like the other time his obit was mistakenly published. But, deep down I knew it was over. Deep down, I knew Steve had lost this fight, the most important one. Steve was gone. 

 

Rest in peace, Steve. And thank you for everything.

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Try Clarify for quick “how to” instructions

August 22, 2011 at 4:06 pm (Apple, Applications, How-to, Productivity, shareware) (, , , )

There’s a new kid in town to make life easier when you get emails, texts, and phone calls from friends and family asking, “Hey, can you tell me how to do (task of the day) real quick?”.  It’s an application called Clarify from Blue Mango Software. You might be familiar with them for their terrific ScreenSteps application that’s been around for a few years and is invaluable for those who write technical instructions, software manuals, and the like.

Clarify is like a lighter version of ScreenSteps. In fact, the process is very similar, so anyone who has used ScreenSteps will be able to use it right out of the gate, and those who aren’t accustomed to it will be able to use it in mere minutes. It’s that easy and intuitive.

Blue Mango says they streamlined the application to be more of a screen capture tool and is primarily for “reducing round trip emails”. Rather than having to send multiple emails back and forth to re-explain, or clarify, your instructions, you can easily do it in just one email using this software.

I did a quick “How to create a how-to using Clarify” in about 2 minutes.

The following is what the user interface looks like within the software while you’re creating your document.

CreateHowToThis next screenshot is what the finished product looks like on the Clarify-it.com sharing site, where you will send folks to view the how-to information. It looks very nice and polished. It can also be exported as a pdf file.

FinishedProductThere is a free public beta available now so you can try it out. The price will be $29.99 when the application is released. It’s available here: http://www.bluemangolearning.com/clarify/ .  Give it a go then leave a comment and let me know what you think about it.  What other methods do you use for this type of communication? Email? Skitch? Something else? Let’s hear your ideas below.

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